Frequently Asked Questions

  1. Changes to the Rewards Program
  2. Charity Donations
  3. Communications re the Rewards Programme and your Rewards Balance, Claims and Special Offers
  4. Gift Cards
  5. How are awards delivered?
  6. How are points calculated?
  7. How do I claim a reward?
  8. How do you keep track of your points and rewards entitlements?
  9. How does the Rewards Program work & how do you earn reward points?
  10. How long do you have to use your points?
  11. Merchandise Rewards
  12. Points do not have monetary value
  13. Points plus Pay Option
  14. Reward points cannot be claimed as part of a deceased estate
  15. Termination
  16. Travel Rewards
  17. What are the rewards?
  18. When can I claim a reward?
  19. When will you not earn points?
  20. You cannot cancel a reward claim

Join the Chong Co Club

Join the Chong Co Club to receive points, get special deals and member rewards